Question 1

How do I get a price?

Accepted Answer

Add items to your quote, fill in your details, and we'll respond within 1 working hour with a final price including delivery.

Question 2

What payment methods do you accept?

Accepted Answer

Mobile Money (MTN MoMo and Airtel Money), Visa and Mastercard online via DPO Pay, bank transfer, and cash on delivery within Kampala. You can pay online immediately after checkout, or wait for us to confirm your quote first.

Question 3

Are your products genuine?

Accepted Answer

Yes, every product is sourced from authorised distributors. We refuse to stock counterfeit goods. Each item carries the manufacturer's warranty.

Question 4

Do you install?

Accepted Answer

Yes. We have certified technicians for generators, solar systems and water pumps. Installation is quoted separately based on site survey.

Question 5

Can you deliver up-country?

Accepted Answer

Yes, anywhere in Uganda. See our Shipping page for zones and lead times.

Question 6

How do I avoid scams?

Accepted Answer

Always verify by calling our official number, never pay to a personal mobile money number, and check the receipt number with us on WhatsApp before sending any money.

Question 7

What's your warranty?

Accepted Answer

12 months on most products; up to 25 years on solar panels. See our Warranty page for full details.

Frequently Asked Questions