Warranty period by category

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What is covered

Manufacturing defects, premature component failure under normal use, and faults that were present at delivery.

What voids the warranty

Installation by anyone other than a qualified electrician / technician. Keep the installer's receipt.
Damage from voltage spikes, lightning, or grid surges where no protection device was installed.
Missed scheduled services (particularly the generator 250-hour first service).
Use of non-genuine consumables (fake oil, wrong-grade fuel, non-approved batteries).
Physical damage, water ingress on non-IP-rated equipment, transport damage after delivery is accepted.
Attempts to open, modify, or repair the unit outside our workshop.
Wear-and-tear items: filters, spark plugs, oil, brushes, belts, hoses, fuses, cables.

How to make a claim

The quickest way is online: register your item and claim here. You will see how much cover is left, upload photos of the fault, and follow the claim without phoning anyone.

Locate your invoice or order reference (format MPB-ORD-XXXXXX or INV-YYYY-####).
WhatsApp us with the invoice number, a short description, and 2–3 photos or a 30-second video of the fault: open WhatsApp.
We reply within 24 working hours with an RMA number and next steps (workshop bench-test, on-site visit, or direct replacement).
If a workshop inspection confirms the fault, repair or replacement is at no cost to you. If the fault is outside warranty (see above), we send a written quote first.

Extended warranty

Extended cover is available on selected generators and inverters at time of purchase. Ask for a written quote before payment; it cannot be added after the sale.

Warranty is provided in accordance with the Sale of Goods Act (Uganda) and does not affect your statutory rights. To speak to us directly, call +256 772 410 912 or +256 753 410 912 or email support@mpbelectronicslimited.online.